Q&A
FAQ
Answers to common questions about trained.chat.
How does grounding prevent hallucinations?#
trained.chat searches your connected documents before answering. If the answer isn't found, the agent says it doesn't know instead of guessing.
Can I restrict what actions the agent performs?#
Yes. You can mark any action (like executing refunds or updating databases) to require manual confirmation in the chat before it runs.
What is the average response latency?#
Typical responses take between 500ms and 1.5 seconds, optimized for real-time widget interactions.
Does it support multi-lingual documents?#
Yes. trained.chat processes documents in over 90 languages. The agent can search sources in one language and answer in another.
How does pricing scale with usage?#
Pricing is based on the number of active agents, connected knowledge pages, and message counts. See our pricing table for plan limits.